Find answers to common questions about our digital printing services, ordering process, and more.
How do I place an order?
To place an order, simply browse our products, select the items you want, customize them using our design tool,
add them to your cart, and proceed to checkout. You'll need to create an account or log in to complete your purchase.
Can I customize my products?
Yes! We offer a powerful customization tool that allows you to upload your designs, add text, and preview
your products before ordering. You can access this tool from any product page.
What are your shipping options and delivery times?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days).
Production time is typically 1-2 business days before shipping. Delivery times may vary based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.
All payments are securely processed through our encrypted payment gateway.
Can I cancel or modify my order after placing it?
You can cancel your order within 1 hour of placing it through your account dashboard.
After that, orders enter production and cannot be canceled. To modify an order, please contact our
support team immediately at support@aypaprinting.com.
What file formats do you accept for designs?
We accept JPG, PNG, PDF, AI (Adobe Illustrator), and PSD (Photoshop) files. For best results,
please use high-resolution files (300 DPI or higher) with CMYK color profile.